Website Support assistant

Position: Website Support assistant

Location: Bromley

Salary: 18-22k

Ref: 1896-3837

 

Company based in Bromley Kent/London is currently on the lookout for Web site Support exec to join the company.

The ideal candidate will have some commercial experience in a web designer, developer or programmer role and have a proven track record of speaking directly to clients and effectively dealing with issues and queries.

Your responsibilities will include (but not be limited to):

Delivering an excellent level of technical support and customer service for our own purpose built CMS websites to clients via telephone and email

Logging and managing support tickets on Zendesk

Providing training and advice for clients on how to use our CMS

Understanding clients’ differing levels of technical knowledge and adapting your approach to support and training to meet their specific needs

Working with clients to diagnose and resolve issues while looking for patterns and correlations to eliminate or better solve related problems that could recur

Maintaining ongoing support relationships with clients while meeting customer satisfaction and ticket resolution targets

Snagging, testing and adding content to client websites

Have a firm understanding of the website development process, experience working with CMS systems and knowledge of HTML and CSS (Please note, this is NOT a web development role)

Please make sure that your full address and details are included in your application for this role.

Send CV and details to anthony@a1people.net

 

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